Get 10% off this month when you try our services!
Get 10% off this month when you try our services!
Bond Back Guarantee
Our bond back guarantee is valid till 10 days from the time we finish our end of lease cleaning services. If your landlord or property manager is not satisfied with any corner of property then we’ll come back and fix that problem complimentary. And for this reclean service you have to just notify us with photographic evidence and forwarded email you’ve received from your real estate agent. Our representative will connect with you and avail the cleaners to rectify the issue free of charge.
Our bond cleaning guarantee includes the cleaning aspects of the bond which are mentioned in our quote and checklists. We don’t include any kind of responsibility for the damage done by tenant or anything the tenant leave behind.
Our bond guarantee does not include ceilings, garage, walls, grout, mould and deep stains. We don’t guarantee for any kind of stain or mark on any surface or carpet that won’t come off by proper product or chemical.
Quotes and pricing
We give our best in preparing pocket-friendly quotes and try to manage it as per the client’s schedule. We promise to cater the most convenient and accurate pricing via our quotes. There is a thing one should consider that quote can be change as per inspection if the following condition meets:
• The condition of the property is not as expected or told.
• If the client made changes in the pre-committed requirements or entered them incorrectly.
If, the size or condition of rooms in the property, vary or not same as compared to the standard room specifications.
Payment
The client agrees to make payment within 24 hours of our service. We accept cash, master card or visa card, invoice and Afterpay. However, there will be an extra surcharge for credit card payments and Afterpay.
Payment via bank transfer, invoice or credit card will incur the customer a 10% GST charge. Payment via Afterpay will incur the customer a GST charge plus an additional Afterpay surcharge of 8% to the total amount after GST.
A tax invoice will be given once the payment is done.
Cancellation and rescheduling
Do you want to cancel or reschedule your booking? No worries, we’re here with the most convenient policies.
We reserve the right to charge fees of cancellation or rescheduling to your booking at a cost of $250 if the following conditions are there:
• Health or safety issues are being faced by our cleaning team.
• You haven’t notified us with 3 days cancellation notice and have not rescheduled.
• If you reschedule and cancel again.
• If the property is not as the customer has described and not willing to pay additional quotation causing cancellation on the customers behalf.
We reserve the right to charge a rescheduling fee of $150 if the following conditions are there: (Reschedule date must be within 3 working day of intial booking date)
• The is no power or available hot water at the property to complete your clean on the day.
• If our team couldn’t get into the inside the property on time due reasons such as, no one is there to let us in or there is no other way to go in causing rescheduling.
• You do not provide us with 3 days notice to reschedule your clean.
Shall you chose to cancel or reschedule your service outside of the notice period required, you will be charge the cancellation fees or rescheduling fees.
There will be no fee if you reschedule your clean within 3 days from your intital booking due to:
• You have not been able to move out of the property due to unforeseen circumstances and you reschedule and keep your new booking.
To cancel or reschedule you must call 0431 902 258. If you can not reach our office due to out of business hours (Open from 9:00am till 5:00pm), please leave a voicemail or send a text message.
End of Lease Cleaning Service
We, at Luxedo Services PTY LTD, End of Tenancy Cleaning and Property Maintenance Melbourne offer professional cleaning services at affordable prices and standard package including rooms, bathroom, kitchen and laundry with hallways mentioned within our checklist over the website or emailed to you in our quotation.
We follow the End of Tenancy Cleaning Guidelines via Tenants Victoria.
But sometimes you require additional services or exclusion of few services. In that case, there can be additional charges for extra services as we have customized packages also as per individual requirements. One can easily avail them utilizing our quotation form.
• Wall washing
• Blind/shutter deep cleaning
• Outside of Window washing
• Appliance interior deep cleaning including fridge/freezer and dishwasher
Areas and things we don’t cover within our cleaning checklist:
• Areas beyond our normal reach or inaccessible. For example, ceilings or hard to reach places over 2.4m.
• We don’t cover barbeques
• Gardens if not mentioned within our checklist.
• Garages.
We also provide a key collection shall the customer be unable to meet us at the property with the keys or provide a safe place to leave keys. We can also drop off keys to the agency if required. The agency must be within 10km of the property. Either service incur an additional charge of $30.
Customer Responsibilities
Precautions are better than accidents!
It’s customer’s responsibility to tell us in advance if your property has any healthy and safety issues, which can cause problems to our cleaners’ health.
Safe Parking Slot for Us!
A customer must be aware that it’s their responsibility to avail parking for us. If free parking is not available, either in the street or in building compound, then customer should cover the cost of paid parking. After cleaning your property our cleaners will hand over you the receipt and you have to bear that cost entirely. We ask that prior to finding carpark, the customer provide us an unloading area at the property to safety unload our gear.
Additional Charges for Extra Service!
We know the fact that when moving occurs, some things or trash gets left behind. So, in this case, if our cleaners have to collect any rubbish, then we reserve the right to charge for additional time and services.
Got something heavy?
If you’ve something heavy item and you want us to clean behind or under that then we don’t have any issue. We only require those items to be moved before we come and start cleaning. If anything is being moved before or after our bond cleaning service, it’ll be on your own risk.
We love to do our work in isolation!
To perform our services at its best and for your safety from our chemicals, we love you to give us our space. We request you to leave your property to us and isolate the place. We only require an unobstructed access to property without any disturbance by anyone.
We don’t require your Equipment!
It’s lovely that you are offering your equipment to us to use or your cleaning products, however, we are fully equipped with eco-friendly and best in market equipment and solutions. We don’t want to compromise with the products and the excellence of our cleaning services.
Leave the house empty during Inspection
An empty house will look clean. So, it’s a request to you that leave the house empty after we perform our end of lease cleaning service. It’ll help you to get your 100% bond back at the time of your Property Managers inspection.
Service is now complete!
Once we are about to finish your clean, we will attempt to contact you within an hour of completion to be at the property for your inspection.
After full payment is made, Luxedo Services PTY LTD, will provide you with an itemised invoice, matching payment receipt and Google Drive access to all the images we have taken at the property that day. Shall there be any issues with the clean, you will be notified and you will also receive a property report outlining the issues.
By accepting a quote sent to you from Luxedo Services PTY LTD, you are confirming you have read the above terms and condition and you are in full agreence with the set out terms.
Shall you have any questions in regards to the terms and conditions, please contact us before accepting.
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